RETURNS POLICY

 

ORDER INFORMATION

Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details, please email us ASAP at [email protected] and we will attempt to correct the mistake.

Product Variations are to be mentioned in “Additional Information” section in Checkout. Alternatively you may call us on 02 9519 8588 to provide product information after ordering your item.

Please email us at [email protected] to ask any further questions about products if you are unsure.

Please Note: Product may vary and colour may differ slightly from photos due to lighting/monitor settings. 

 

RETURN CONDITIONS

We are happy to exchange your product if you change your mind for a credit note, on the strict conditions that it is:

  • Within 30 days of purchase.
  • The product original packaging.
  • Must have all tags still attached.
  • Return slip must be completed and included with your return.

No returns on sale items, for change of mind.

Once your return is received at our warehouse, you will be issued with a Credit Note via email, which will allow you to repurchase any item of your choice or refund will be issued.

 

HOW DO I RETURN AN ITEM?

Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

Crazy Hobbies

 

168 Parramatta Rd, Stanmore NSW 2048

STEP 2:  Returned products are assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email or issued a refund. If your return does not satisfy the above conditions it will not be accepted and will be returned to you.

  

FAULTY ITEMS

The Crazy Hobbies Team pride themselves in hand checking every item and thoroughly inspecting, all goods before they are sent out to you.

We do not offer refunds for change of mind or incorrect selection of size.

Crazy Hobbies is happy to help you out with a refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty and can't be easily fixed or replaced.

If you have any questions please email us at [email protected]

 

ZIPPAY

If you wish to return your product/s to change sizes or change of mind you are eligible for a credit only. Your credit note will last 12 months from the date of issue. You are only eligible to receive a full refund via Zippay if the goods are faulty and can't be easily fixed or replaced or are not as described. When waiting for your item to be returned to our Warehouse please continue to pay your payments.

 

SECURITY CHECKS

You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.

 

CONTACT US

If you need further assistance regarding our policy we recommend email to [email protected] if you are unable to contact us this way you may call our online support at 02 9519 8588 (Office Hours Mon-Fri 9am-5pm AEST)

 

Copyright - Crazy Hobbies - Web Design : Barbaros Kocabicak
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