Customer Service
PRICING & SHIPPING
Internet Orders
Crazy Hobbies endeavours to have all item or items listed in stock, however in some circumstances beyond our control product might have to be ordered in and there can be some delay in processing orders.
If there is any item on back order from the australian distributors only item in stock will be shipped to customers and back order items wont be charged.
If you require the back order items, please re order at a later date.
Price Matching
Conditions for price matching are as follows:
- Advertised price must be from store in Australia..
- Item must be in stock with competitor.
- Must have a store front in Australia.
Pricing
All prices shown on the crazyhobbies.com.au Web site are in Australian Dollars (AUD), are subject to change without notice and include the Goods & Services Tax (GST). We are an Australian Tax Registered Business (ABN 35 167 556 550) and we provide a tax invoice with all goods sold. The shopping cart and checkout process will display the amount of GST customers are charged and the total (inc GST) price.
All our prices are inclusive of GST which currently is at a rate of 10%. To find the amount of GST you are paying simply divide the total amount by 11.
You will receive a tax invoice from us with your delivery.
Prices change from time to time; we do endeavour to be as accurate as possible and we will contact you if a price has changed significantly from our published price when you place your order.
Crazy Hobbies currently accepts the following forms of payment.
Cheque / Money Order
Please make all cheques payable to:
Crazy Hobbies
168 parramatta Rd Stanmore NSW
Please include your name, email address and order number on the back of the cheque. This form of payment will take the longest to process, in most cases up to two working days after receiving the payment.
Direct Deposit
Please make all payments to the following account:
Account Name: Crazy Hobbies
Bank Name: WESTPAC
BSB: 032176
Account number: 260304
Please include your name and order number as a reference if making an electronic or net banking transfer. Please note that some electronic transfers can take up to two working days to process which may delay your order.
Physically visiting your nearest WESTPAC Branch and depositing the funds into our account is the quickest method of payment as funds clear immediately. Keep this in mind if you require prompt delivery.
Credit Card
We gladly accept VISA, MASTERCARD , AMERICAN EXPRESS and BANKCARD as credit card payments. We will advise our customers as we expand our credit options. Credit card payments are not charged upon checkout. We process all credit card payments offline to ensure correct charges are made, including adjustments for shipping.
We may in some cases request verification of identity when credit cards are used as a payment method. This may include a copy of both sides of your credit card (middle eight digits removed) and a copy of both sides of your current drivers licence or passport. We may also verify the order by phone.
We do not include a surcharge on credit card purchases with Crazy Hobbies.
Shipping
Crazy Hobbies sends packages via accredited and nationally recognised carriers Australian Post (Australian Air Express) & Couriers Please. We DONT accept COD. We do not deliver to PO BOX numbers.
At this present time we only accept international orders if your payment is made via Bank Transfer or Direct Deposit. If you are an international customer please email us and wait to be contacted with an exact charge for shipping and total order cost. International customers are accountable for any import taxes they may be required to pay upon receiving goods.
CONDITIONS OF USE
ELECTRONIC COMMUNICATIONS
When you visit crazyhobbies.com.au or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Crazy Hobbies or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Crazy Hobbies and protected by Australian and international copyright laws. All software used on this site is the property of Crazy Hobbies or its software suppliers and protected by Australian and international copyright laws.
LICENSE AND SITE ACCESS
Crazy Hobbies grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Crazy Hobbies. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Crazy Hobbies. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Crazy Hobbies and our affiliates without express written consent. You may not use any meta tags or any other \"hidden text\" utilising the Crazy Hobbies name or trademarks without the express written consent of Crazy Hobbies. Any unauthorised use terminates the permission or license granted by Crazy Hobbies. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Crazy Hobbies so long as the link does not portray Crazy Hobbies, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Crazy Hobbies logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Crazy Hobbies does sell products to children. If you are under 18, you may use Crazy Hobbies only with involvement of a parent or guardian. Crazy Hobbies and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS & OTHER CONTENT
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning or commercial solicitation. You may not use a false e-mail address, impersonate any person or entity or otherwise mislead as to the origin of content. Crazy Hobbies reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Crazy Hobbies and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Crazy Hobbies and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Crazy Hobbies or its affiliates for all claims resulting from content you supply. Crazy Hobbies has the right but not the obligation to monitor and edit or remove any activity or content. Crazy Hobbies takes no responsibility and assumes no liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS
Crazy Hobbies and its affiliates respect the intellectual property of others and take it very serious. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
CANCELLATION OF ORDERS
If you decide to cancel your order after it has been placed we have the right to charge you a restocking fee if processing has begun. The restocking fee is charged at a rate of 20%AUD per item cancelled. This fee is waived if there is stock availability problems in which we will advise you of immediately. Costs of shipping to are not refunded.
RISK OF LOSS
All items purchased from Crazy Hobbies are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you wish for shipping insurance for your goods you must notify Crazy Hobbies when placing an order.
PROOF OF IDENTITY
Crazy Hobbies may ask for further identification. Because of the anonymity nature of the Internet we may ask for further identification to verify your order. The following documents may be requested to process your order
A copy of both sides of your Credit Card (black out middle eight digits of your card number)
A copy of both sides of your current valid drivers license/Passport
A copy of your latest Credit Card Statement
Your documents will not be used for any other purpose other than to verify your identity. Once verified, your documents may be removed & destroyed.
PRODUCT DESCRIPTIONS
Crazy Hobbies and its affiliates attempt to be as accurate as possible. However, Crazy Hobbies does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Crazy Hobbies itself is not as described, your sole responsibility & remedy is to return it in an unused and when possible unpackaged condition with 7 days of receiving.
OTHER BUSINESSES
Parties other than Crazy Hobbies and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Crazy Hobbies does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Crazy Hobbies ON AN \"AS IS\" AND \"AS AVAILABLE\" BASIS. Crazy Hobbies MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Crazy Hobbies DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Crazy Hobbies DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Crazy Hobbies ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Crazy Hobbies WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting Crazy Hobbies, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Crazy Hobbies or its affiliates.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site. These policies also govern your visit to Crazy Hobbies. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.